Course Topics

Level 1 : Technical and Non-Technical Community

Chapter 1 – Communication Fundamentals

  • Introduction
  • Priciples and Congruence
  • Direct versus indirect communication
  • Barriers for effective communication
  • 5 C's of communication - Clear, Concise, Complete, Correct, Considerate
  • Identify the noise
  • The art of listening
  • Asertive and Persuasive communication
Summary and Interactive Quiz

Chapter 2 – Fundamentals of writing better emails

  • Grammar of writing : Introduction to business grammar with simple sentences, Sentence clauses and sentence fragments, Comma, semi-colon, colon rules, Spell-check, Common mistakes to avoid and general email ettiquttes
  • Write Emails that are Five Sentences or Less. Break long emails into parts
  • How to Write the Perfect Subject Line
  • How to Assign Tasks in Emails
  • Show Instead of Tell by Attaching graphics
  • Summarizing Conversations
  • Customer Communication skills
Summary and Interactive Quiz

Chapter 3 – Improving Telephone communication

  • Phone communication basics
  • Doing calls vs. written communication
  • Conference and Video Conference Calls
  • The Power of the Positive
  • How to Make Small Talk
  • Rehearse Your pitch
  • Learn To Critique Your Own Speaking Skills
  • Customer Communication skills
Summary and Interactive Quiz

Chapter 4 – Workplace Communication at Meetings

  • How to Speak Up at Meetings
  • Asking Questions the Right Way
  • Using Notes Effectively In Meetings
  • Risk Assessment
  • Be Conversational
  • Exude Confidence
Summary and Interactive Quiz

Chapter 5 – Building Effective Presentations

  • Principles of Powerful Presentations
  • How to Present
  • Planning Perfect Presentations
  • Delivering a Killer Opening
  • Making Your Presentation More Visual
  • Controlling the Flow of Conversation
  • Handling the Q&A like a Presidential Press Secretary
  • Understanding your audience body language
Summary and Interactive Quiz

Chapter 6 – Effectively deliver Criticism in Business Communication

  • Fundamentals and Principles
  • Start with Praise
  • Isolate Exactly What is Wrong
  • Give Highly Specific Advice
  • End with Positive Context
  • Handling the Q&A like a Presidential Press Secretary
  • Understanding your audience body language
  • Conflict handling or conflict resolution styles
Summary and Interactive Quiz
Level 2 : Technical and Non-Technical Community

Chapter 7 – Communication awareness model

  • Communication Awareness: Surgical Analysis
  • Communication Model Debrief
  • Communication Planning - Mind Mapping
Summary and Interactive Quiz

Chapter 8 – Listening Behaviour & Skills

  • Listening Behavior Assessment
  • Directing & Listening
  • Listening mistakes
  • Active Listening - Listening to and getting feedback, even if negative
  • The Best Listening Body Language From the Neck Down
  • Mastering the Art Of NOT Interrupting
  • Honing Your Sense of Timing and Judgment
Summary and Interactive Quiz

Chapter 9 – Role of Emotional Quotient (EQ) in communication

  • Why Emotional Intelligence and Social Intelligence are More Significant than IQ
  • Multiple Intelligence Theories
  • Emotional Triggers
  • Emotional and Social Intelligence at Work
  • Ways of Measuring Emotional Intelligence
  • The Principles of Social Intelligence
  • The SPACE Formula - A Set Of Behaviours That Make Up Social Intelligence Skills
  • How Emotional and Social Intelligence are Related
  • The Intelligence in Empathy
  • The Development of Empathy
Summary and Interactive Quiz

Chapter 10 – Coversing with Logic and managing the interaction

  • Heart vs Head Thinking
  • Rational Thinking
  • Amygdala Hijack
  • Communication Lapse
  • Time & Perspective
  • Self Management & Focus
Summary and Interactive Quiz

Chapter 11 – Personality and Behaviour in business

  • Considering Human Factors
  • The Role Of Perception In Personality And Behaviour
  • The Way The Brain Works
  • Behaviour and Social Interaction Styles
  • How Each Social Interaction Style Reacts to Pressure
  • Stress Responses of the Social Interaction Styles
Summary and Interactive Quiz

Chapter 12 – Master Persuation and Influence

  • What Motivates People
  • Earning the Right to Ask a Question
  • Answering Questions with Questions
  • Softening Statements
  • Mastering Leverage
  • The Persuasion Formula : Selling you Potential
  • Displaying Good Manners at Work
  • Making a Positive Impression on the Job
Summary and Interactive Quiz