Course Topics
Level 1 : Technical and Non-Technical Community
Chapter 1 – What is Design Thinking?
- Introduction
- Past and present challenges
- Who are we solving problems for?
- Areas of Business impact
- Interactive Quiz
Chapter 2 – Design Thinking Process
- Details of the Design thinking process
- Business context of the project
- Interactive Quiz
Level 2 : Technical and Non-Technical Community
Chapter 3 – Business Hypothesis Mapping
- Business Hypothesis - Introduction
- Design Vision - Introduction
- Business Goals - Introduction
- Stakeholder Mapping - Introduction
- Interactive Quiz
Chapter 4 – Customer Perspective
- Customer Perspective - Introduction
- Business vs. research objectives
- Recruitment Process
- Research scenario - Introduction
- Research Methods and choosing the right method
- In-Depth Interviews
- On-line Questionnaires
- Research Synthesis
- Business Hypothesis Validation
- Interactive Quiz
Chapter 5 - Design Challenge
- Design Challenge - Introduction
- Experience Map Overlaps
- Root Cause
- Design Challenge Definition
- Design Challenge Prioritisation
- Interactive Quiz
Level 3 : Technical and Non-Technical Community
Chapter 6 – Ideation
- Ideation - Introduction & Methods
- Transformation Method
- Brainwriting Method
- Prioritising solutions
- Interactive Quiz
Chapter 7 – Prototyping
- Prototyping - Introduction and Types of Prototyping
- Prototyping Mindset
- Prototyping Tools
- Interactive Quiz
Chapter 8 – Testing
- Testing - Introduction and Mindset
- Testing Scenarios
- Testing Methods
- Validation Workshops
- Interactive Quiz
Chapter 9 – Impact Delivery
- Impact Delivery - Introduction
- Revisiting the entire process
- To-Be Experience Map
- To-Be Experience Map - Business Goals
- To-Be Experience Map - KPIs
- To-Be Experience Map - Risks
- To-Be Experience Map - Change Management
Interactive Quiz