Course Topics

Level 1 : Technical and Non-Technical Community

Chapter 1 – What is Design Thinking?

  • Introduction
  • Past and present challenges
  • Who are we solving problems for?
  • Areas of Business impact
  • Interactive Quiz

Chapter 2 – Design Thinking Process

  • Details of the Design thinking process
  • Business context of the project
  • Interactive Quiz
Level 2 : Technical and Non-Technical Community

Chapter 3 – Business Hypothesis Mapping

  • Business Hypothesis - Introduction
  • Design Vision - Introduction
  • Business Goals - Introduction
  • Stakeholder Mapping - Introduction
  • Interactive Quiz

Chapter 4 – Customer Perspective

  • Customer Perspective - Introduction
  • Business vs. research objectives
  • Recruitment Process
  • Research scenario - Introduction
  • Research Methods and choosing the right method
  • In-Depth Interviews
  • On-line Questionnaires
  • Research Synthesis
  • Business Hypothesis Validation
  • Interactive Quiz

Chapter 5 - Design Challenge

  • Design Challenge - Introduction
  • Experience Map Overlaps
  • Root Cause
  • Design Challenge Definition
  • Design Challenge Prioritisation
  • Interactive Quiz
Level 3 : Technical and Non-Technical Community

Chapter 6 – Ideation

  • Ideation - Introduction & Methods
  • Transformation Method
  • Brainwriting Method
  • Prioritising solutions
  • Interactive Quiz

Chapter 7 – Prototyping

  • Prototyping - Introduction and Types of Prototyping
  • Prototyping Mindset
  • Prototyping Tools
  • Interactive Quiz

Chapter 8 – Testing

  • Testing - Introduction and Mindset
  • Testing Scenarios
  • Testing Methods
  • Validation Workshops
  • Interactive Quiz

Chapter 9 – Impact Delivery

  • Impact Delivery - Introduction
  • Revisiting the entire process
  • To-Be Experience Map
  • To-Be Experience Map - Business Goals
  • To-Be Experience Map - KPIs
  • To-Be Experience Map - Risks
  • To-Be Experience Map - Change Management
Interactive Quiz