Chapter 1 – The Opportunity: Introduction to Digital Banking Innovation
This chapter will introduce the world of digital banking, the emerging opportunities and how incumbents and new entrants are disrupting the banking sector
Chapter 2 – The Drivers of Change: Understanding Disruptive Business Models
- This chapter explores the drivers of disruption and the different business models being harnessed to disrupt the banking sector.
- Digital investment priorities
Chapter 3 – Business Models: Building a Digital Business in Banking - Improving CX
Building on how to set up digital banking operations, this chapter will provide techniques on how to identify emerging customer needs, as well as acquire and on-board new customers in a digital ecosystem. This chapter will also focus on the impact and influence of social media.
Chapter 4 – Cyber Risk and Regulation: protecting you and your customers digital assets
This chapter provides a framework for managing cyber risk and introduces regulatory practices for a new digital bank.
Chapter 5 – Scaling your business: Growing your Digital Banking ecosystem
This chapter covers the future of digital banking and opportunities to scale a start-up business unit.
Chapter 6 – Your Digital Banking Roadmap: Bringing it all together
The chapter articulates a solution in the form of a roadmap.
Chapter 7 – Technology in Digital Banking
- Digital-first vs Process digitisation
- Data to facilitate decision-making : Big Data and Analytics
- e-Banking and m-Banking
- Building your own marketplace
- Mobile Payments and m-commerce
- Innovative technologies IOT, AI, ML, Block-chain in Digital Banking