Course Topics

Level 1 : Technical and Non-Technical Community

Chapter 1 – The Opportunity: Introduction to Digital Banking Innovation

This chapter will introduce the world of digital banking, the emerging opportunities and how incumbents and new entrants are disrupting the banking sector

Summary and Interactive Quiz

Chapter 2 – The Drivers of Change: Understanding Disruptive Business Models

  • This chapter explores the drivers of disruption and the different business models being harnessed to disrupt the banking sector.
  • Digital investment priorities
Summary and Interactive Quiz

Chapter 3 – Business Models: Building a Digital Business in Banking - Improving CX

Building on how to set up digital banking operations, this chapter will provide techniques on how to identify emerging customer needs, as well as acquire and on-board new customers in a digital ecosystem. This chapter will also focus on the impact and influence of social media.

Summary and Interactive Quiz

Chapter 4 – Cyber Risk and Regulation: protecting you and your customers digital assets

This chapter provides a framework for managing cyber risk and introduces regulatory practices for a new digital bank.

Summary and Interactive Quiz

Chapter 5 – Scaling your business: Growing your Digital Banking ecosystem

This chapter covers the future of digital banking and opportunities to scale a start-up business unit.

Summary and Interactive Quiz

Chapter 6 – Your Digital Banking Roadmap: Bringing it all together

The chapter articulates a solution in the form of a roadmap.

Summary and Interactive Quiz
Level 2 : Non - Technical Community

Chapter 7 – Technology in Digital Banking

  • Digital-first vs Process digitisation
  • Data to facilitate decision-making : Big Data and Analytics
  • e-Banking and m-Banking
  • Building your own marketplace
  • Mobile Payments and m-commerce
  • Innovative technologies IOT, AI, ML, Block-chain in Digital Banking
Summary and Interactive Quiz