The course provides a clear definition of digital transformation for business stakeholders and decision makers in any industry vertical. Topics have been handpicked and tailored to make it enterprise centric and relevant for a diverse audience. The details are presented on a “need to know” basis, providing a foundation to explore further as needed.

Course Topics

Chapter 1 – Introduction to Digital Transformation

  • Understanding Digital Transformation
  • Shift in customer behavior, expectations and engagement channels
  • Using Digital as a means to transform Customer Experience
  • Using Digital as a means to transform your operational excellence
  • Using Digital to generate revenue in adjacent industry verticals

Chapter 2 – Role of APIs in Digital Transformation

  • What are APIs ? Shift of APIs from early days of computing to its modern manifestation
  • How APIs power your business – securely exposing your data and functional capabilities to your extended enterprise
  • APIs as a sales channel – selling via third-party aggregators
  • APIs as a data monetization opportunity via new business models
  • What is API Management ? Gateways, Developer Portals and Digital Marketplaces
  • Establishing a mature API Strategy

Chapter 3 – Role of Integration in Digital Transformation

  • Integration as a critical means of Digital Transformation – Going beyond connecting A to B
  • Defining the business value of Integration
  • Integration within and beyond your enterprise
  • Providing an Integrated Customer Experience through value streams
  • Common Integration challenges in large enterprises in the context of Digital Transformation
  • Transforming your Integration function to better align to Digital Transformation

Chapter 4 – Wider scope of IT in Digital Transformation

  • The shift from traditional Business vs IT to Business Driven, IT-led.
  • Every business is a digital business, and every business is IT-centric
  • IT maturity as a Business differentiator
  • IT capability as new business model and revenue enabler
  • The shifting role of the CIO

Chapter 5 - Organizational Readiness and Change Management

  • People at the center of Digital Transformation
  • Transforming the organization – people and processes to align to demands of your transformed business
  • People Change Management – Overview of ADKAR model of organizational change management
  • Understanding key roles for operating in a digital world – Beneficiaries, Enablers and Catalysts
  • Governance, KPIs and measuring the ROI of Digital Transformation

Chapter 6 – Understanding Platform Business Models

  • Understanding the difference between a Pipeline and a Platform business model
  • Using Platform Business models as a means to enable revenue from adjacent industry verticals
  • Four pillars of a Platform Business Model
  • Platform business models examples across the world
  • Using Platform business as a means to boost your core business

Chapter 7 – Active and Passive Platforms

  • Understanding the difference between Active and Passive Platforms
  • Risks and Limitations of a Passive Platform
  • Active Platform as a means to exponentially increase the value of Transactions on the platform
  • Providing System Integration to on-board and empower your participants to fully realize the benefits of the platform
  • Examples and case studies across the world

Chapter 8 – High-level overview of Technology Landscape

  • Overview of the Technology landscape
  • High level overview of different technical components and their relationships
  • Making Technology purchase decisions – Build vs Buy
  • Transforming your Legacy to participate in the new customer journeys of the Digital world

Chapter 9 – Lessons Learnt from our Experience

  • Case study from our Digital Transformation Experience in Energy Management
  • Case study from our Digital Transformation Experience in Telcos
  • Common mistakes, pitfalls and lessons learnt
  • Best practice recommendations

Chapter 10 – Products, Tools and Solution Accelerators

  • Products, Tools and Solution Accelerators built from our experience
  • Importance of Automation in accelerating and optimizing your development lifecycle
  • Third-party tools and products
  • Leveraging Cloud and consumption of capabilities through SaaS model
  • Avoiding over-engineering and using technology for the sake of technology