Chapter 1 – E-Government
- Definitions – EU, World Bank, UAE
- Why E-Government is important and how it is Progressing
- E-Government Opportunities
- Creating KPI’s that measure desired outcomes
Chapter 2 – Digital Transformation
- What is Digital Transformation
- Why Government is Different from the Private Sector
- The Key Elements of Successful Digital Transformation
- Process Automation & Prioritization
- Incremental Delivery
- The Importance & Value of Data
Chapter 3 – Citizen Centricity
- What is the Role of Government?
- How are Customer Expectations changing?
- Understanding the Customer Journey
- What do Citizens want from the Government?
- Creating A Customer Journey
Chapter 4 – Innovating Public Policy & Services
- What is Innovation – the many definitions
- Theories of Innovation
- Creating an Environment for Innovation
- Spotting opportunities for and Developing and Articulating Initiatives
- Identify a Customer Service and ways to Improve & Innovate
Chapter 5 – Understanding the Language
- What are AI, Blockchain and all the other buzzwords and when and where can they be applied
- Delivery Methodologies – Agile, Waterfall, Kanban, Scrum, Lean…. Where and when are they appropriate
- The importance of focusing on Outcomes
- Understanding the Excellence and Customer Service Improvement
- Applying technology for the right reasons
Chapter 6 – Information, Data Management and Interoperability
Information and data is produced in huge quantities nowadays. At the same time, new paradigms for data storage, processing, analysis, and sharing emerge. For public administrations, this new environment creates opportunities and challenges. How these oceans of data can be exploited to promote evidence-based policymaking? How public administrations should publish and share data and information? How far away are we from the no-stop government paradigm?
Chapter 7 – Open Government and Open Data
Countries have embraces open government as a way to close the distance with their constituents and to facilitate innovation of businesses. Yet, the results are often disappointing and the focus has been on opening data and the facilitating technology, instead of on realizing transparency, accountability, and engagement. Nevertheless, there are many successful practices and results.
Chapter 8 – Public Sector Innovation
Learn the process of co-design and co-creation where we will model organizational structures and develop business models that support digital transformation.
Chapter 9 – Digital Government Enterprise - Addressing the risks of Digitization
Digitization is also showing its dark side by increasing existing and creating new inequalities, exposing people to cybercrime and loss of privacy and enabling mass manipulation of people's political sentiments, often across national borders.
This chapter will focus on the role and responsibilities of Government Chief Information Officers in making sure that the Digital Government Enterprise, through available policy and programme instruments, can help deliver the benefits and address the risks of digitization.