Course Topics

Level 1 : Technical and Non-Technical Community

Chapter 1 – Digital Transformation in Hospitality

  • Digital business transformation
  • Causes of disruption and transformation
  • Digital transformation myths and realities
  • Digital transformation and customer experience
  • 4 pillars in customer experience transformation
  • Digital transformation and marketing
Summary and Interactive Quiz

Chapter 2 – Society 5.0 and Hospitality

  • What is Society 5.0?
  • Society 5.0: breaking down five walls
  • Use of Technological advancements in the hospitality industry
  • Building the Infrastructure for Digital Transformation 2.0
Summary and Interactive Quiz
Level 2 : Technical and Non-Technical Community

Chapter 3 – Transformative Technologies Changing the Hospitality Landscape

  • Mobile Remains Front & Center
  • Internet of Things (IoT): Smart Rooms, Beacons & Tablets
  • Artificial Intelligence (AI) in the Guest Experience
  • Augmented & Virtual Reality (AR / VR)
  • Focus on Data & Analytics
  • Robotics in Hospitality
Summary and Interactive Quiz