Course Topics

Level 1 : Technical and Non-Technical Community

Chapter 1 – Emotional Intelligence Basics

  • Introduction to Emotional Intelligence
  • The Impact of Emotions in Workplace
  • Benefits of Recognizing Emotions
  • Interpersonal Relationships
  • Empathy
  • Reading Emotions
Summary and Interactive Quiz

Chapter 2 – Discovering Emotional Intelligence

  • Emotional Intelligence - Framework & Definitions
  • Emotional Intelligence - 2 Minds
  • Emotional Intelligence - 3 Types of Emotional People
  • Emotional Intelligence - Personal EQ Assessment
Summary and Interactive Quiz

Chapter 3 – Communicating with Empathy

  • Competency Areas
  • Social Interactions
  • Suspending Judgment
  • Identifying Feelings
  • Cultivating Empathy
  • Communicating with Empathy
  • Mentoring Others
  • Managing Interactions with Emotional Intelligence
Summary and Interactive Quiz

Chapter 4 – Dealing with Aggression on the Job

  • Introduction to Dealing with Aggression on the Job
  • Dealing with Active Aggressors
  • Recognizing Passive Aggressors
  • Dealing with Unresponsive Aggressors
  • Managing Emotions and Aggressive People
Summary and Interactive Quiz
Level 2 : Technical and Non-Technical Community

Chapter 5 – Emotional Awareness - Self Awareness

  • Understand who you are and your emotional states
  • Keys to Self Awareness
  • Decoding Action and Behaviours
  • Improvement Planning
Summary and Interactive Quiz

Chapter 6 – Emotional Intelligence - Self Management

  • Realistic Optimism and Setting Your Sights
  • Internal & External Challenges
  • Dealing with Stress & Overwhelm
  • Learn to Problem Solve
  • 7 Second Solution
  • Changing Your Negative Self Talk
Summary and Interactive Quiz

Chapter 7 – Emotional Intelligence - Motivation & Resilience

  • Why Emotional Intelligence and Social Intelligence are More Significant than IQ
  • Multiple Intelligence Theories
  • Emotional Triggers
  • Emotional and Social Intelligence at Work
  • Ways of Measuring Emotional Intelligence
  • The Principles of Social Intelligence
  • The SPACE Formula - A Set Of Behaviours That Make Up Social Intelligence Skills
  • How Emotional and Social Intelligence are Related
  • The Intelligence in Empathy
  • The Development of Empathy
Summary and Interactive Quiz

Chapter 8 – Empowering Relationaships (Inerpersonal)

  • Why Emotions Are Contagious (Mirror Neurons)
  • Establishing Rapport and Emotional Intelligence
  • Listening Skills and Emotional Intelligence
  • Communication Skills and Emotional Intelligence
  • Affirmations and Incantations impact on Emotional Intelligence
  • Experiencing Unconditional Emotions
Summary and Interactive Quiz