Course Topics

Level 1 : Technical and Non-Technical Community

Chapter 1 – What you should know about different generations

  • Generational Traits & Generalizations
  • Knowledge & Experience
  • Boomers vs. Millennials
  • What differences actually matter?
Summary and Interactive Quiz

Chapter 2 – Effective Communication

  • Respect & Dignity
  • Humanistic Communication Strategies
  • Leading Millennials
Summary and Interactive Quiz
Level 2 : Technical and Non-Technical Community

Chapter 3 – Common mistakes made in managing millennials

  • Why do millennials work?
  • Learn to provide effective feedback
  • Setting well-defined expectations
  • Learn to invest in professional development
  • How to modify your work culture.
Summary and Interactive Quiz

Chapter 4 – Managing Conflicts

  • Models and Stages of Conflict and Dispute
  • How Can You Calm Things Down?
  • Handling Yourself Around Conflict
  • How to Ask Questions, Influence People and start a conversation to build relationships
Summary and Interactive Quiz