Course Topics

Level 1 : Non-Technical Community

Chapter 1 – Performance Management Framework

  • The Performance Management System Architecture
  • The importance of implementing a Performance Management System
  • The Performance Management System governance
  • The Performance Management levels
  • The Performance Management tools
Summary and Interactive Quiz

Chapter 2 – Performance Management Scenarios

  • Levels: organizational performance management, divisional performance management, departmental performance management, employee performance management
  • Capabilities: project performance management, process performance management, quality performance management, customer service performance management
  • Stakeholders: supplier performance management, Joint Ventures performance management, Board performance management, personal performance management
Summary and Interactive Quiz

Chapter 3 – Data Analysis

  • Data quality dimensions
  • Levels of KPI analysis
  • Business analysis techniques
Summary and Interactive Quiz

Chapter 4 – Data Reporting

  • Report compilation
  • Data visualization rules for well-structured reports
  • Performance report communication channel
Summary and Interactive Quiz
Level 2 : Non-Technical Community

Chapter 5 – Decision Making

  • Performance review meetings
  • Corrective actions for KPIs
  • Effective follow up of performance review meetings
Summary and Interactive Quiz

Chapter 6 – Initiative Management

  • Portfolio of Initiatives development
  • Initiatives documentation form functions
  • Initiatives documentation process
  • Monitoring the initiatives implemented
Summary and Interactive Quiz

Chapter 7 – Learning and Improvement

  • Performance Management Lifecycle – Evolution
  • Strategy review
  • Performance Management System recalibration
  • Organizational Capability Maturity Models
  • Performance Management Maturity Model
Summary and Interactive Quiz

Chapter 8 – Building a Performance Culture

  • Change management
  • Employee performance management
  • Employee engagement
  • Bonus systems examples
Summary and Interactive Quiz
Level 3 : Non-Technical Community

Chapter 9 – Performance Management: Levels

  • Organizational performance management
  • Divisional performance management
  • Departmental performance management
  • Employee performance management
Summary and Interactive Quiz

Chapter 10 – Performance Management: Capabilities

  • Project performance management
  • Process performance management
  • Quality performance management
  • Customer service performance management
Summary and Interactive Quiz

Chapter 11 – Performance Management: Stakeholders

  • Supplier performance management
  • Joint Ventures performance management
  • Board performance management
  • Personal performance management
Summary and Interactive Quiz